Contact Us - Home Health and Hospice Customer Service
Provider Call Center for Home Health and Hospice Providers
| IVR | 1-877-220-6289 |
|---|---|
| IVR User Guide | |
| Home Health Complex Inquiries | 1-877-299-4500 8:00 a.m. – 4:30 p.m. (CT) |
| Hospice Complex Inquiries | 1-866-539-5592 8:00 a.m. – 4:30 p.m. (CT) |
| Electronic Data Interchange Technical and EDI Assistance | 1-866-758-5666 8:00 a.m. – 5:30 p.m. (EST) |
| Telecommunications Devices for the Deaf | 1-866-854-1876 |
CGS Mail Suites for Home Health and Hospice Providers
| General Correspondence Additional Development Request (ADR) Appeals Medical Review Written Reopenings Freedom of Information Act (FOIA) |
J15- — HHH Correspondence CGS Administrators, LLC PO Box 20014 Nashville, TN 37202 |
|---|---|
| Home Health and Hospice Claims / Adjustments | J15 — HHH Claims CGS Administrators, LLC PO Box 20019 Nashville, TN 37202 |
| Cost Report | J15 — HHH Audit & Reimbursement CGS Administrators, LLC PO Box 20015 Nashville, TN 37202 |
| Credit Balance | Send checks and copy of the CMS-838 to: CGS – J15 Home Health and Hospice Send the original CMS-838 to: J15- — HHH Correspondence Adjustment(s) – Send the CMS-838 and UB-04, if appropriate to: J15- — HHH CorrespondenceCGS Administrators, LLC PO Box 20014 Nashville, TN 37202 |
| Provider Enrollment Home Health | 1-877-299-4500 |
| Provider Enrollment Hospice | 1-866-539-5592 |
| Provider Enrollment Correspondence | J15- — HHH Provider Enrollment CGS Administrators, LLC PO Box 20016 Nashville, TN 37202 |
| Overpayment/RecoveryOverpayments, voluntary refunds, offsets, lost checks | 1-888-418-0008 |
| Mailing Address for Refund Checks | CGS – J15 Home Health & Hospice PO Box 957124 St. Louis, MO 63195-7124 |
Updated: 12.09.11
